Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return  for physical item only. 

**No Refund Policy for Digital Laser Cutting Pack **

At [DESIGNEROOH], we take great pride in offering high-quality digital laser pack cutting services. Our team is dedicated to ensuring precision, accuracy, and customer satisfaction. However, due to the nature of our services, we have a strict No Refund Policy. Please read the following carefully before making a purchase:

1. **Digital Products**: All digital laser pack cutting designs and files are considered digital products. Once a purchase is made, the digital files are instantly accessible to you. Given the immediate delivery of these products, we are unable to offer refunds or exchanges.

2. **Customization and Accuracy**: We work diligently to ensure that all digital laser cutting files meet the specifications and requirements provided by our customers. We encourage thorough review and approval of design proofs before finalizing any purchase. If there are any concerns or specific requests, please communicate them to us during the design phase.

3. **File Compatibility**: Our digital files are designed to be compatible with standard laser cutting machines. It is the customer's responsibility to ensure that their equipment and software are capable of using the files provided. We recommend downloading and testing sample files if you are uncertain about compatibility.

4. **Customer Responsibility**: Once the digital files are delivered, the customer assumes full responsibility for the use and application of these files. We cannot be held liable for any errors or issues that arise from improper usage, machine malfunctions, or incorrect settings.

5. **Support and Assistance**: While we do not offer refunds, we are committed to providing excellent customer support. If you encounter any issues or have questions regarding the digital files, please contact our support team. We will do our best to assist you in resolving any problems promptly.

By completing a purchase with [Your Company Name], you acknowledge and agree to this No Refund Policy. We appreciate your understanding and look forward to serving you with the highest level of quality and professionalism.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.